Privacy Notice

Personal data means any information relating to an identified or identifiable natural person, such is your name, ID number, email or physical address, phone number, bank account number and many more.

This Privacy Notice explains policies and practices of company Datalens regarding the collection and use of your personal data, and sets forth your privacy rights. We recognize the importance of your privacy and we will update this Privacy Notice from time to time as we adopt new personal data practices and policies. Updated version of this Privacy Notice will always stay available on this webpage, as well as all other archived previous versions.

Who are we and how can you contact us?

We are Datalens, a company established in Rotterdam, the Netherlands, with business address at: Westerstraat 10, Unit A9392, 3016DH, VAT number: NL004284572B14, contact email address: info@data-lens.net.  (“Datalens”).

Datalens provides support to various companies which conduct research and medical surveys on behalf of pharmaceutical and medical companies regarding medicines, medical devises or medical equipment. In order to provide the mentioned support, Datalens cooperates with medical professionals who choose to participate in such online surveys.

Datalens is the controller of your personal data, which means that we collect and process your personal data and determine the manner and purpose of such processing.

Which personal data do we collect?

We collect several categories of personal data, depending on a particular situation.

If you access Datalens’ website www.data-lens.net and wish to ask us a question relating to our line of business by using the available contact form, we will collect your name and your email in order to respond to your inquiry.

We also process your publically available email address in order to establish possible cooperation with you, or, in case you choose to participate in medical surveys we facilitate, we collect your name, professional specialty and title, phone number and email address. These data are processed in order to enable you to participate in surveys – to invite you to relevant surveys according to your expertise and, in cases you forget to show up to a scheduled survey, to remind you to show up.

Datalens organizes online medical surveys for medical professionals who choose to participate in such surveys, or, in cases that medical surveys are conducted by interviewing medical professionals via platforms such are Zoom, Microsoft Teams and such, Datalens helps its clients – other research companies, to conduct such interviews. In these cases, Datalens will not share your personal information with its clients, given that solely your expertise and opinion on specific medicine/medical equipment or device is relevant, not your personal data. Therefore, once you are invited to an interview, you will not be asked to state your name/identity, i.e. – interviews are conducted anonymously.

A medical survey may be conducted online, in which case medical professional’s consent for participation is collected before the survey begins. If the medical professional does not give their consent, the survey will be terminated immediately.

As mentioned, a survey also may be conducted by facilitating interviews with medical professionals via platforms such are Zoom, Microsoft Teams, and Google Meet etc.).  Audio version of medical professional’s interview will be recorded, but only with medical professional’s consent, which will be asked in the beginning of the interview.  If the consent is not granted, the interview will be terminated immediately. Please note that once recorded, the audio version of medical professional’s interview will no longer be considered personal data, since the voices of medical professionals will be distorted and unrecognizable.

We also collect information such is your ID number and copy of your diploma or other available certificate which proves your work expertise, in order to verify your identity and make sure you have the necessary medical background to participate in surveys, as well as to offer the most relevant surveys in connection to your experience and medical background. 

If you decide to participate in medical surveys, we collect some of your data in order to compensate you for your participation in medical surveys –  depending on the method of compensation, these data may include financial data (for example, bank account number), or physical address if a medical professional is compensated via physical gift card or voucher. 

Kindly note that Datalens does not process children’s personal data.

How long your data is being processed?

If you are a medical professional who decided to participate in medical surveys facilitated by Datalens, we will collect your data based on your consent and retain such data for the duration of your business relationship with Datalens, or, if you decide to revoke your consent, we will immediately delete the data we have collected based on your consent, in accordance with the law.

Your financial data, your physical address and data referring to your medical background we will keep for the duration of your business relationship with Datalens. 

Purpose of processing and legal basis of processing

We process your data in order to enable you to participate in medical surveys for compensation, to notify you that a medical survey is taking place or remind you that you have a scheduled interview regarding a medical device, equipment or medicine, to confirm your identity and to make sure that you, as a medical professional, have the necessary qualification to participate. We also collect your financial data to compensate you for the participation in medical surveys of your choice, or, if you have chosen a physical gift card/voucher as a method for compensation, we collect your physical address to send it to you. Also, if you are visiting our website and ask us a question, we collect your data necessary to provide responses to your inquires made via our contact form.

We processes your data based on your consent (for instance, the minimum of your personal data in order to enable you to become a panelist – participant of medical surveys we facilitate) or based on conclusion or execution of an agreement (for instance, your financial data or physical address, which are necessary for compensation for your participation of medical studies, or data necessary for verification of your status as a health professional, so we can, indeed, cooperate regarding your participation in medical studies).

If you participate in a survey which includes interviewing you and you give your consent for audio recording, we will record the audio based on your consent, however, your voice will be further distorted and unrecognizable.

You can withdraw your consent in any moment by clicking a revoke-consent-button on our website, and we will stop processing the data we process based on your consent, in accordance with the law.

Who we share your personal data with

In order to organize and enable the medical surveys, we may share your data with our IT provider which makes sure your data are protected and safe.

If we ever need to share your personal data with our clients or any third parties, we will do so only if we previously obtain an informed consent granted by you.

Security of your data

We care about your privacy and the integrity of your personal data and maintain physical, technical and administrative safeguards in order to prevent any unauthorized access, loss, damage or destruction. We implement appropriate technical and organizational measures such are: restrictions of accessing databases containing your personal data and applying role-based access control, passwords and safety codes, as well as using various technical measures which are designed to repel cyber-attacks. We update and maintain these measures on an ongoing basis. We restrict access to your personal data solely to those collaborators who objectively need access in order to provide benefits and services to you.

Data transfer

Personal data Datalens collects are stored in EU. We may allow access to necessary personal data to our Chinese contractor who works for us and in this case, they will process solely the necessary data in accordance with our data protection policies, including the same safeguards necessary for protection of data’s integrity, as well as signed standard contractual clauses.

Your rights

You have the following rights in connection to processing of your personal data:

You can exercise the above rights by contacting Datalens via email: info@data-lens.net.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

Last updated: Jan 15, 2023